Frequently Asked Questions (FAQ)

🛒 Frequently Asked Questions - HELLO PERU WITH FLAVOR AND LOVE

📦 SHIPPING AND DELIVERIES

Which countries do they ship to?

We ship to Austria and Germany .

How much does shipping cost?

AUSTRIA:

  • Purchases up to €39.99: €10
  • Purchases of €40-€59.99: €8
  • Purchases from €60: FREE SHIPPING 🎉

GERMANY:

  • Purchases up to €24.99: €16
  • Purchases of €25-€49.99: €12
  • Purchases of €50-€79.99: €10
  • Purchases from €80: FREE SHIPPING 🎉

How long does delivery take?

  • Austria: 3-5 business days
  • Germany: 5-8 business days

Can I pick up my order in person?

Yes! We offer FREE collection in Graz :

  • 📍 Address: Riesstraße 206, Graz
  • ⏰ Hours: Monday to Friday, 4:00 PM - 7:00 PM
  • 📞 Important: You must schedule an appointment in advance
  • 📱 WhatsApp: +43 670 208 9797

🇵🇪 PRODUCTS

Are the products authentically Peruvian?

Absolutely! All our products are 100% authentic Peruvian , imported directly from Peru. We work with well-known brands such as El Plebeyo, La Latina, Sibarita, Universal, and more.

Do you have fresh produce?

We specialize in non-perishable products: condiments, grains, flours, snacks, beverages, and instant desserts. All with a long shelf life to guarantee freshness.

Can I request a product that is not in the store?

Sure! Contact us via WhatsApp at +43 670 208 9797 and we'll do our best to get it for you.

💳 PAYMENTS

What payment methods do you accept?

We accept:

  • 💳 Credit and debit cards
  • 🏦 Bank transfer
  • 💰 Cash (in-store pickup only)

Is it safe to buy from your store?

Yes, our store is protected with an SSL certificate and we process payments through Shopify's secure platforms.

🔄 RETURNS AND EXCHANGES

Can I return a product?

Yes, we accept returns within 14 days of receiving the order, provided the product is unopened and in its original packaging.

How do I request a refund?

Contact us via WhatsApp at +43 670 208 9797 or email us at info@hola-peru.com indicating your order number and the reason for the return.

🎁 DISCOUNTS AND PROMOTIONS

Do you offer discounts for first-time purchases?

Subscribe to our newsletter to receive exclusive offers and be the first to know about our promotions.

Do you offer free shipping?

Yes! Free shipping on purchases from:

  • 🇦🇹 €60 in Austria
  • 🇩🇪 €80 in Germany

❓ OTHER QUESTIONS

Can I place wholesale orders?

Yes, we offer special prices for large orders. Contact us via WhatsApp at +43 670 208 9797 for more information.

Do they have a physical store?

We are primarily an online store, but you can pick up your order at our location in Graz (by appointment).

💚 HELLO PERU WITH FLAVOR AND LOVE 🇵🇪
Authentic Peruvian flavor in Austria and Germany

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